This Privacy Policy explains how philbet collects, uses, stores, discloses, and protects the personal information you provide when you register for and use the philbet Platform. We take your privacy seriously, and this document tells you exactly what we do with your data and what rights you have under Philippine law.
philbet is committed to protecting the personal data of every registered player on our platform. This Privacy Policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC). By registering an account or using any philbet service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1.1 This Privacy Policy applies to all personal information collected and processed by philbet (the "Controller", "we", "us", or "our") in connection with the philbet online gambling platform accessible at philbet.bio (the "Platform"), including all related websites, mobile interfaces, applications, and services.
1.2 philbet is the Data Controller for personal information collected through the Platform. This means we determine the purposes and means by which your personal data is processed. Where philbet engages third-party service providers to process data on our behalf, such parties act as Data Processors and are subject to contractual obligations that require them to handle your data in accordance with this Policy and applicable Philippine law.
1.3 philbet operates under the PAGCOR regulatory framework. Our data collection and processing activities are subject to PAGCOR's data governance requirements in addition to the Philippine Data Privacy Act. We are registered as a personal information controller with the National Privacy Commission.
1.4 Questions about this Privacy Policy or about how philbet handles your personal data may be directed to our Data Protection Officer at [email protected].
The following terms have the meanings set out below throughout this Privacy Policy:
3.1 philbet collects personal data from you through various means, including information you provide directly during registration and account management, information generated by your use of the Platform, and information received from third-party verification services where applicable.
| Category | Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender (where provided) | Account registration & KYC |
| Contact Data | Philippine mobile number, email address, residential address | Account registration |
| Verification Data | Government-issued ID type, ID number, ID document images | KYC verification |
| Financial Data | Deposit and withdrawal history, payment method identifiers (e.g., GCash number, bank account last four digits), transaction records | Wallet activity |
| Account Credentials | Username, encrypted password hash, 2FA settings | Account registration & settings |
| Communications Data | Content of support chat sessions, emails, and formal complaints submitted to philbet | Customer support interactions |
| Preferences Data | Marketing communication preferences, language settings, responsible gaming tool settings | Account settings & profile |
| Category | Data Collected | Purpose |
|---|---|---|
| Technical Data | IP address, browser type and version, operating system, device type and identifiers | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, session duration, click patterns, feature interactions | Platform improvement, personalisation |
| Gaming Data | Wagers placed, game results, bet history, bonus claims, tournament participation | Regulatory compliance, account management, dispute resolution |
| Location Data | General geographic location derived from IP address (country/region level) | Regulatory compliance, prohibited territory enforcement |
3.4 philbet does not collect or store full payment card numbers. Where card payment processing is involved, such processing is handled by PCI-DSS compliant third-party payment processors who do not provide philbet with full card data.
4.1 Under the Philippine Data Privacy Act, philbet processes your personal data on the following legal bases:
5.1 philbet uses the personal data it collects for the following purposes:
6.1 philbet uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to understand how you use our services.
6.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may limit your ability to access or fully use some features of the Platform.
7.1 philbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.
7.2 philbet may share your personal data with the following categories of recipients where necessary and proportionate:
7.3 All third-party data processors engaged by philbet are subject to contractual data processing agreements that require them to implement appropriate technical and organisational security measures and to process personal data only in accordance with philbet's documented instructions.
8.1 philbet's primary data processing infrastructure is located in the Philippines. However, certain service providers engaged by philbet — in particular, cloud infrastructure providers and some game studio partners — may process data in server locations outside the Philippines.
8.2 Where personal data is transferred outside the Philippines, philbet ensures that such transfers are conducted in accordance with Section 21 of the Data Privacy Act and the relevant NPC implementing rules. This includes ensuring that the recipient country provides an adequate level of data protection, or that appropriate contractual safeguards are in place through standard contractual clauses approved by the NPC.
8.3 You may request information about the specific countries to which your data may be transferred and the safeguards in place by contacting philbet's Data Protection Officer at [email protected].
9.1 philbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 The following general retention periods apply:
9.3 When personal data is no longer required, philbet will securely delete or anonymise it in accordance with NPC guidelines and our internal data disposal procedures.
philbet implements industry-standard security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
10.1 The technical and organisational security measures implemented by philbet include, without limitation:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, philbet will notify the NPC and, where required, affected Data Subjects in accordance with the timelines and procedures prescribed by the Data Privacy Act and NPC Circular No. 16-03 (Security of Personal Data in Government Agencies).
10.3 While philbet takes all reasonable precautions to protect your personal data, no internet transmission is completely secure. You are responsible for maintaining the security of your own Account credentials and for notifying philbet immediately at [email protected] if you suspect any unauthorised access to your Account.
11.1 As a Data Subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data processed by philbet. You may exercise any of these rights by submitting a request to [email protected] from your registered email address, together with sufficient information to verify your identity.
11.2 philbet will respond to all verified data rights requests within thirty (30) calendar days of receipt, or within such other period as prescribed by NPC regulations.
philbet does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly prohibited for anyone below 21 years of age in compliance with PAGCOR regulations and Philippine law governing age-restricted gambling activities.
12.1 All philbet Accounts are subject to mandatory KYC age verification. philbet uses government-issued Philippine identification documents to confirm that every registered Player is at minimum 21 years of age before any withdrawal can be processed.
12.2 If philbet becomes aware that personal data has been collected from an individual under 21 years of age — whether through a failed age verification check, a report from a third party, or any other means — philbet will immediately suspend the associated Account, delete the personal data of the underage individual, and, where legally required, notify the appropriate Philippine authorities.
12.3 If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an Account with philbet, please contact us immediately at [email protected] so that we can take prompt action.
13.1 philbet may send you marketing communications — including information about new games, promotions, bonuses, and platform updates — by SMS and email, but only where you have given your explicit prior consent to receive such communications during the Account registration process or at a later date through Account Settings.
13.2 You may withdraw your consent to receive marketing communications from philbet at any time by:
13.3 Withdrawal of marketing consent does not affect the lawfulness of any processing conducted prior to the withdrawal, and does not restrict philbet's ability to send you service communications that are necessary for account administration or legal compliance purposes (such as KYC requests, withdrawal confirmations, responsible gaming notifications, or security alerts).
14.1 The philbet Platform may contain references to or integrations with third-party game studios, payment processors, and service providers. While philbet carefully selects its third-party partners and requires them to maintain appropriate data protection standards, philbet is not responsible for the privacy practices of third parties.
14.2 This Privacy Policy applies solely to personal data collected and processed by philbet in connection with the Platform. Any personal data you provide directly to a third-party service is governed by that party's own privacy policy, over which philbet has no control.
15.1 philbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws and regulations, or Platform features. When material changes are made, philbet will notify registered Players by email or through a prominent notice on the Platform prior to the effective date of the change.
15.2 The effective date at the top of this document indicates when this version of the Privacy Policy came into force. We encourage you to review this Policy periodically to stay informed about how philbet protects your personal information.
15.3 Continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any changes, you may close your Account by contacting philbet support.
16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or philbet's handling of your personal data, please contact our Data Protection Officer:
16.2 If you are not satisfied with philbet's response to a privacy concern or data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act and can be contacted through official Philippine government channels.
16.3 philbet takes all privacy complaints seriously and will investigate and respond to all formal complaints in good faith, in accordance with the procedures required by the Data Privacy Act and NPC regulations.
Under the Philippine Data Privacy Act, every philbet player has enforceable rights over their personal data. Here is a summary of what you can request at any time.
You have the right to request a copy of the personal data philbet holds about you, including the categories of data, the purposes for which it is processed, and who it has been shared with. Requests are fulfilled within 30 days of identity verification.
If any personal data philbet holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. Submit a correction request to [email protected] with the accurate information and supporting documentation where applicable.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful — subject to legal obligations that require philbet to retain certain data under PAGCOR and AML regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on philbet's legitimate interests, subject to philbet demonstrating compelling grounds for the processing that override your interests.
Where technically feasible, you have the right to receive a copy of the personal data you provided to philbet in a structured, commonly used, machine-readable format, and to transmit it to another data controller of your choosing.
If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. philbet will fully cooperate with any NPC investigation and encourages direct contact with us first so we can resolve concerns promptly.
Beyond legal compliance, philbet invests in genuine technical and human safeguards for your personal data.
All data transmitted between your device and the philbet Platform is encrypted using 256-bit SSL/TLS — the same standard used by major Philippine banks. Your personal information and financial data are protected in transit at all times, whether you are on fibre in BGC or 4G in Cebu.
philbet's mandatory KYC process protects all players by ensuring that only verified adults aged 21 and above can access real-money gambling. Identity verification is conducted by accredited third-party services using government-issued Philippine ID documents.
Personal data and financial records stored in philbet's databases are encrypted at rest. Passwords are never stored in plain text — only secure hashed representations. Access to production databases is restricted to authorised personnel and logged for audit purposes.
2FA is available on all philbet Accounts and is strongly recommended. Enabling 2FA requires a 6-digit OTP to be entered at each login, providing an additional layer of security even if your password is compromised. Verification codes are sent to your registered Philippine mobile number.
As a PAGCOR-regulated platform, philbet is subject to ongoing regulatory oversight of its data governance and player protection practices. Our data handling procedures are reviewed as part of PAGCOR's compliance monitoring framework, providing independent assurance of responsible data management.
philbet has a designated Data Protection Officer responsible for overseeing compliance with the Philippine Data Privacy Act. All privacy enquiries receive a personal response within 2 business days. Formal data rights requests are processed within the 30-day statutory period.
256-bit SSL, KYC age verification, encrypted data storage, and PAGCOR regulatory oversight — your personal data is protected every step of the way at philbet. Create your free account today and join 500,000+ Filipino players who trust philbet with their gaming and their data.
Strictly for players 21 years old and above. Regulated by PAGCOR. Compliant with the Philippine Data Privacy Act (RA 10173). Gambling involves financial risk — please play responsibly.